Thursday, September 6, 2012
Today's Speaking Engagement
I'm in Kansas this morning, to address the KBA's Young Bankers Conference. We are going to get serious about the challenges of supporting customers in an era where much of our technology is customer-facing. "This Stuff Doesn't Work" is both a funny and serious look at customer expectations and the work banks have to do in order to be successful. Very excited to talk to this group of rising stars!